Lumora Support

Need help? We’d love to hear from you.

Contact

Email: support@lumora.app Response time: within 48 hours

Common questions

How do I cancel my subscription?

iOS Settings → Apple ID → Subscriptions → Lumora → Cancel Subscription.

How do I delete my account?

Profile tab → Delete Account. All your data is removed within 30 days.

My story isn’t playing

1. Check your internet connection
2. Force-quit and reopen Lumora
3. If the problem persists, email us with a screenshot

How do I restore my purchase on a new device?

Paywall → “Restore Purchases” at the bottom.

Turkish Support / Türkçe destek

support@lumora.app adresine Türkçe de yazabilirsin — 48 saat içinde dönüş yaparız.